Refund Policy

Cancellation & Refund Policy

Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy

MARVEL ENERGY TECH believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the MARVEL ENERGY TECH marketing team has obtained on special occasions like Pongal, Diwali, New Year etc. These are limited occasion offers and therefore cancellations are not possible.
  • MARVEL ENERGY TECH does not accept cancellation requests for No warranty / No exchange items like Imported batteries / inverters, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective consumer durable items and non durable items like batteries & inverters etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 Hours of receipt of the products.. Even though the Damages does not cover under warranty , we may try to make some percentage as compensation by making special request with company or management.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

When you buy our products/services, your purchase is covered by our 3 days money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We deal with top branded batteries & inverters/ups, that we use ourselves every day and have thousands of satisfied customers across the country, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within three (3) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service, Transportation and provided knowledge base hosting service. Refunds are being processed within30 days period.

 

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